This Privacy Policy explains how True Frame processes personal data when you use our website, contact us, request a quote, book photography services, or access private galleries. It also describes the main purposes of processing, the circumstances in which data may be shared, and the choices available to you.
This introduction outlines how the policy is organized and where to find key information.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and withdraw consent where processing is based on consent.
To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We will review the request and respond within the period required by applicable law, unless an exception applies.
Inquiry records, booking details, project files, and delivery information are retained for the period needed to manage the assignment, resolve disputes, meet accounting or tax obligations, and maintain business records. When data is no longer required, we delete it or anonymize it according to our internal retention practices.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We may process contact details, inquiry content, project requirements, product counts, shot lists, reference materials, approval messages, payment-related records, and account or gallery access details. We may also collect technical data such as device information, browser type, log data, and usage activity on the website and private galleries.
We receive data from contact forms, email, phone calls, planning calls, gallery interactions, payment steps, and files or instructions shared for a session. Some technical data is generated automatically when the website or private galleries are used, and limited information may be received from service providers involved in hosting, payment processing, or file delivery.
Cookies may include essential cookies needed for site operation, preference cookies that remember basic settings, and analytics or performance cookies that help us understand site use. Private gallery features may also use cookies or similar technologies to maintain session security and access continuity.
You may block or delete cookies through your browser, but some site functions may not work properly if essential cookies are disabled. Where the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes, schedule planning calls, confirm session details, manage studio or on-location production, provide proof galleries and edited file delivery, process payments, maintain records, secure our systems, and meet legal or accounting obligations.
We may share personal data with hosting providers, payment processors, communication tools, file delivery services, and other operational vendors that help us run the website and deliver photography services. These parties are expected to handle data under appropriate confidentiality and security obligations.
We may disclose personal data if we believe it is necessary to comply with law, respond to a lawful request, protect our rights, investigate fraud or security issues, or support the enforcement of our terms and policies.
